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Frequently Asked Questions
Orders & Products
What comes in the bracelet making kits?
Each bracelet making kit includes enough materials to create up to 5 bracelets with a mix of themed beads and charms. Personalized letter beads may also be purchased as an add-on option.
What comes in the plaster figurine paint kits?
Each paint kit includes:
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1 plaster figurine
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1 paint brush
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4 paint colors in paint pods
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Easy-to-follow instructions
Are your products handmade?
Yes! Our plaster figurines are hand-poured and handmade, which means slight imperfections, small air bubbles, or minor variations may naturally occur and make each piece unique.
What ages are your kits recommended for?
Our kits are designed for kids, teens, and creative adults. Adult supervision is recommended for younger children due to small parts and paint materials.
Shipping & Processing
How long does processing take?
Themed bracelet making kits are typically processed within 1–3 business days. Due to the handmade nature of our plaster figurines, plaster figurine paint kits are typically processed within 5–7 business days.
During holidays, launches, or high-volume periods, processing times may be slightly longer.
Do you offer shipping and local pickup?
Yes! We currently offer shipping within the United States as well as local pickup options in the Macomb, Illinois area.
How will I know when my order ships?
Once your order has shipped, you will receive a confirmation email with tracking information.
Returns, Refunds & Damages
Do you accept returns or refunds?
Due to the handmade and customizable nature of our products, all sales are final and we do not accept returns or exchanges.
Why are sales final?
Our products are handmade, packaged individually, and may include customized or made-to-order items. Because of this, we are unable to restock or resell returned products.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with:
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clear photos of the damaged item(s)
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photos of the packaging
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your order number
We will review each situation individually and do our best to help resolve the issue.
What if a figurine breaks after use?
Plaster figurines are fragile by nature and should be handled with care. We are unable to replace or refund products damaged after use, accidental drops, mishandling, or normal wear.
Workshops & Craft Experiences
How do I book a craft experience or workshop?
You can submit an inquiry through our website contact form or booking page. We’ll work with you to plan the perfect creative experience for your event.
Is a deposit required for bookings?
Yes. A 50% non-refundable deposit is required to secure all workshops, parties, and craft experience bookings.
When is the remaining balance due?
The remaining balance is due 24 hours before the scheduled event date.
What is your cancellation policy for workshops and events?
Cancellations made within 3–5 business days of the event may be eligible for rescheduling depending on availability. Cancellations made within 24 hours of the event are non-refundable.
Can I reschedule my event?
Yes! We understand things happen. Rescheduling requests are subject to availability and must be requested at least 3–5 business days before the scheduled event date.
Do you travel for events?
We currently offer select local craft experiences and events within the Macomb, Illinois area. Additional travel fees may apply depending on location.
Additional Information
Can I request custom themes or figurines?
We may offer limited custom themes or special requests depending on availability and inventory. Feel free to contact us for inquiries!
How can I contact TinkerPop Studio?
You can contact us through our website contact form, email, or social media pages. We’ll do our best to respond within 1–3 business days.
We usually reply within 1 business day.